SIMPLY THE BEST! My 70-year-old K. M. Siegerin military wristwatch was in need of urgent Tender Loving Care. It was stopping all over the place and on top of that I lost the winder. By luck, three weeks ago I came across the William Mansell website on Google. I telephoned them and spoke to their receptionist, Terry. I went to William Mansell the next day and met Terry. She was very courteous and explained all I needed to know regarding the repair and full service of my wristwatch including the minimum and maximum price and assured me that my wristwatch would be well looked after. Terry also explained that if my wristwatch required parts that could not be sourced then they would get in touch with me for MY APPROVAL to make the parts at an additional cost. Now, this is what I call service! No grey areas, everything explained as it should be. William Mansell are very fortunate to have Terry as their front of house receptionist, if only other companies were so lucky. Two weeks later, Monday 13 March, I received a telephone call from Terry informing me that my wristwatch was ready for collection, needless to say I was over the moon. (more…)
After researching online for jewellery shops, I happened to fortunately come across ‘William Mansell’.
The positive reviews from others confirmed my decision to take my precious piece of jewellery to William Mansell for alternation.
On arrival I was greeted by a very friendly receptionist who made me feel welcome and ensured my valuables was going to be looked after and cared for.
I received a text fairly shortly after my visit, telling me that my jewellery had been altered and was ready for collection.
Overall, I am very happy and impressed with the service and the way William Mansell has gone about their business and will be defiantly for sure using their service in the future for other pieces of jewellery.
”I almost stumbled upon horologists William Mansell when I was in London for an appointment nearby a couple of years ago now.
My watch collection seemed to be growing as were timepieces which needed a little tlc or more, Will the proprietor was my answer! He was happy to look at anything without the usual ”oh this will need a full service Sir, as well as the new glass you need” which I found all the big London names would say.
I have not looked back since whether a glass, crown, polish, overhaul, minor or full repair, or just advice.”
But shhhh William Mansell is my secret!