Amazing service and very friendly owners (and a cute dog). They were able to fix my watch super quickly. Definitely coming back.
Thank you to Terry at William Mansell. I had recently inherited a Victorian silver pocket watch. The watch had been consigned to a drawer for fifty years and was very much in need of attention: The case, crystal and watch. Terry completed a full repair and restoration and returned the watch to me in full working order and looking beautiful. I was further delighted as the Goldsmiths’, Assay Office assessed the overall condition as “Good/Fair”. My family now has a gorgeous, working item that will continue to be passed through the generations. The next caretaker will be the original owner’s great-great granddaughter.
SIMPLY THE BEST! My 70-year-old K. M. Siegerin military wristwatch was in need of urgent Tender Loving Care. It was stopping all over the place and on top of that I lost the winder. By luck, three weeks ago I came across the William Mansell website on Google. I telephoned them and spoke to their receptionist, Terry. I went to William Mansell the next day and met Terry. She was very courteous and explained all I needed to know regarding the repair and full service of my wristwatch including the minimum and maximum price and assured me that my wristwatch would be well looked after. Terry also explained that if my wristwatch required parts that could not be sourced then they would get in touch with me for MY APPROVAL to make the parts at an additional cost. Now, this is what I call service! No grey areas, everything explained as it should be. William Mansell are very fortunate to have Terry as their front of house receptionist, if only other companies were so lucky. Two weeks later, Monday 13 March, I received a telephone call from Terry informing me that my wristwatch was ready for collection, needless to say I was over the moon. (more…)