Roger Fowler

SIMPLY THE BEST! My 70-year-old K. M. Siegerin military wristwatch was in need of urgent Tender Loving Care. It was stopping all over the place and on top of that I lost the winder. By luck, three weeks ago I came across the William Mansell website on Google. I telephoned them and spoke to their receptionist, Terry. I went to William Mansell the next day and met Terry. She was very courteous and explained all I needed to know regarding the repair and full service of my wristwatch including the minimum and maximum price and assured me that my wristwatch would be well looked after. Terry also explained that if my wristwatch required parts that could not be sourced then they would get in touch with me for MY APPROVAL to make the parts at an additional cost. Now, this is what I call service!  No grey areas, everything explained as it should be.  William Mansell are very fortunate to have Terry as their front of house receptionist, if only other companies were so lucky. Two weeks later, Monday 13 March, I received a telephone call from Terry informing me that my wristwatch was ready for collection, needless to say I was over the moon.  The price for the repair and full service was VERY MODEST and within the quoted minimum/maximum band. After 70 years my wristwatch has had its first full service and it is running like a dream. I will never use any other watchmaker than William Mansell, now that I have found them and I will return in 4 years time (2021) for my wristwatch to have its next full service. Thank you William Mansell and Terry for looking after me.